How many of you know about Payza’s FAQs? Wait. Let’s back that up. How many of you know what an FAQ is and what it’s for? It’s not just lingo, it’s a database of frequently asked questions. In other words, it’s a litany of useful information about our products and services.
Did you know that frequenting our FAQs can keep you in the loop about changes to our services and features, and save you loads of time when contacting Customer Support? Spending some time perusing the articles in our FAQ section may actually prevent you from having to contact Customer Support with any questions you might have about our products and services in the first place.
For example, if you forget your primary password, you can find an FAQ that tells step-by-step how to recover your password – without having to submit a ticket or call a Customer Support agent. If you want to know how long a bank transfer or bank wire takes to complete, if you want to know how to check your account balance, how our referral program works or how to cancel a subscription – the answers are all there in our FAQs.
We have several categories to look through, and we’ll break them down for you here:
These articles explain what Payza is and what we do, as well as how to submit a ticket to Customer Support if you have a pressing issue.
This section has articles on signing up, account verification and account maintenance (passwords, PINs, email address preferences, account downgrades/upgrades and more).
If you want to know how to use our numerous features, like the Send Funds or Add Funds features, for example, this is the section to explore!
This section is dedicated to all questions pertaining to banking, credit card usage, subscriptions, managing multiple currencies, payment preferences and anything directly related to your money!
If you use Payza to help run your business online, this section contains all of the pertinent information about business profiles (to accept payments through multiple websites/email addresses), advanced integration (IPNs, APIs, etc.), the Payza Sandbox (for testing transactions and the functionality of our payment platform with your website), adding payment buttons, website reviews and business account verification.
This section is all about our Resolution Center and how to get your transaction dispute resolved. There are also key articles on the dreaded chargeback (a must-read for anyone who uses credit cards with Payza).
If you’re concerned about your online safety and how to improve it, check out this section – it will answer many of your concerns about suspicious emails, secure passwords and more.
This section has everything you need to know about our mobile-optimized site for all of you smartphone users out there.
For those of you who have a Payza-issued Prepaid Card or who want to know how to apply for one, read the articles in this section for more information.
This section has loads of information on submitting various documents for account and business verification purposes.