Payza is committed to offering the best customer support in our industry, and we do so by making sure our members can always reach us easily, and by making sure that our support team is knowledgeable, friendly, and dedicated to making sure our members get the answers they’re looking for.
Last year, Payza introduced two new support options to make it easier for our members to get in touch with an advisor when they needed a bit of extra help. The first option we introduced was Live Chat, a way to communicate in real-time with a support advisor. One of the biggest advantages of Live Chat support over traditional phone support is that members can receive support in more languages, where phone support was only available in English and French.
Payza also introduced the Payza Community interactive online support forum in September, 2013. Payza Community is a great place to get answers to general questions about Payza, it’s also the best place to share your Payza tips and tricks with other members.
Thanks to the success of our two newest support channels and the dramatic decline of members seeking phone support, we have decided to remove the phone support option in order to dedicate more resources towards the support channels our members are using most.
The always popular email support option is also still available. You can submit a support ticket by filling out the form on Payza’s support page and our team will reply to you promptly by email, usually in less than 24 hours!
Additionally, if you have a business account and have questions related to integration issues, you can visit Payza’s Developer Center for additional support and resources.