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How Payza is Building on a Strong Customer Support Foundation

Payza Customer Support

Payza is happy to announce that the next phase of our customer-focused redesign is now complete. We’ve just enhanced our Customer Support services and updated our Customer Support Page to make it easier for our members to get the help they need when they need it.

As a leading global online payment platform, Payza depends a lot on our talented and dedicated Customer Support Team. Support advisors are available around the clock, by phone and Live Chat, 24 hours a day from Monday to Friday (EST)  making sure our members can get the support they deserve.

Placing a strong emphasis on customer support allows us to be in constant contact with our members and let us find out exactly what you want and expect from Payza. This way we can tailor our services to meet your needs.

If You Have Questions, We Have Answers!

With the recent Customer Support improvements it’s even easier to reach our team, whether by Support Ticket, by Phone, or by Live Chat.

Are you more of the self-serve type? Maybe you’d like to browse our helpful FAQ section to find the answer you need; we’ve made that options simpler as well. Whatever method you choose to get support, you’re just a click away from finding the answer

When you need help, start by searching Payza’s FAQs to see if there is already an answer to your question. The FAQs are stocked with all sorts of useful information, the search feature makes it easy to find exactly what you’re looking for.

If the answer you’re looking for can’t be found in our FAQs, your next stop is the new Payza Community. The Payza Community is packed with nifty hints and tips to help you get the most out of your Payza account, you can post your own question or browse existing threads to get the help you need. The forum is also a great place to share your own tips and tricks with other members. Our moderators will be there to lend a hand, but we encourage Payza members to share their knowledge as well.

If you have an issue that is specific to your account and need to talk to Customer Support directly, our new Customer Support Page gives you several options. You can get a hold of our team by submitting a ticket, using our Live Chat option or by picking up the phone and giving us a call.

We’ve also added monthly statistics on our new Customer Support Page to let you know how long you can expect to wait for a response. That’s right, now you’ll be able to see the average response time for Support Tickets, the average hold time for our Call Center and the average wait time for Live Chat! There is also a new live message box that will give you updates and announcements specific to your country.

At Payza we’re always trying to improve the experience for our members but we still need your help. If you have any comments or suggestions be sure to let us know, leave a comment below, send us a tweet on Twitter, or leave us a message on Facebook. We want to hear from you!