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Customer Service: Now Directly From Your Payza Account

customer support payza

No need to leave your account: send a message to Payza Customer Support whenever you need help.

To streamline and strengthen our customer support services, this week we are launching a direct messaging customer support system for our customers around the globe. Whenever you are logged in to your account, you will notice a green dot in the bottom-right corner of your screen. With a simple click, you can send a secure message to our Customer Service Department concerning any issue or question you may have about your account.

Better customer support that is tailored to your needs

Our new messaging system offers you several benefits:

  • You no longer need to open a new window, leave your account, or interrupt your workflow to contact Customer Support.
  • You can submit a customer ticket in seconds while making payments or when reviewing your account information.
  • During business days, you will often receive a response within a few hours.
  • We can inform you of helpful updates to your account with a short message.
  • Targeted information will appear on the relevant web page in your account, where you need it, when you need it.

A new way to communicate

Payza will occasionally send you messages directly within your account as well. Our messages will come in three forms:

  • Simple announcements and reminders, indicated by a red dot within the messaging button.
  • Pop-up messages with information about new features, changes to your account, and helpful tips.
  • Full-screen pop-up windows for exciting updates and important events in your region of the world.

If you can’t access your account, you can still contact Payza from our Customer Support Page, so you never need to worry about keeping contact with us.

Remember that we will still send you the occasional email message. Make sure you know how to recognize fraudulent phishing emails and be sure to whitelist emails from Payza so that our important emails avoid your spam or junk mail folder.  

We will send email messages from this domain: @payza.mail.intercom.io

Whenever you run into an issue within your account, we encourage you to take this opportunity to reach out to us at Payza. We welcome your feedback; your comments and experiences help guide us in developing services that are right for you.

  • Steven E. Hunt

    Hello my name is Steven E. Hunt and I want to order a payza prepaid mastercard

    • Hi Steven,

      To get your prepaid card, log in to your account, click on “Wallet” in the left side column, then click “Prepaid Cards” in the drop down menu.
      Good day

  • Luis gonzalez

    its been since monday 11/14/16 that i set up my payza. I still cant withdrawal my money and I dont understand why because my personal account says it is verified and the status of the bank account I added says it is confirmed. WHATS GOING ON?

  • Hi Payza can i give you proof of my address from police state like cips

    • Hi Diana,

      I’m not sure that I understand what you are referring to. If your proof of address is in your name and is recent (within 3 months) and from a government body or major company, there should be no problem.
      If we do NOT accept the document, we will tell you that is was refused and why; you can then submit a different document.

  • Hi Steven,
    To order your card, simply log in to your account, click “Wallet” on the life-side column, then click “prepaid cards” from the drop-down menu.

  • arno

    Hello, if i have two email address linked to my payza
    account, can people send me money through both address, or only through
    the main mail address?

    thank you

    (Sorry for my English)

    • Hi Arno,
      (Your English is just fine!)
      You will receive money using your MAIN email address only, not both email addresses.
      Do you want to change your main email address? I can show you how.

  • I ordered for Payza card. Almost 4 months ago. I did not received yet.

    • Hello,

      Your card appears to have been lost in the mail.
      Please inform Customer Support and we will send you a new card.